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Opening hours: Wednesday 8.30am-1pm
ROI 048 3755 1260
NI/UK 028 3755 1260

At Dalzells Beds we use our own delivery teams and vehicles to deliver more than 95% of Orders!

This really makes a difference to our customers and sets us apart from the rest; it means that the job is done right, done once and you get the service you deserve.

Ten Point Delivery Commitment

Our ten-point delivery commitment explains exactly how we keep getting it right. Delivery isn’t the end of our customer service. In many ways what sets us apart from the rest is how we look after our customer service past this stage. Still, it’s vital we get it right first time, every time.

Here's how:

  • Free Delivery – Anywhere in Northern Ireland and Counties Dublin, Meath, Louth, Cavan,
    and Monaghan in Ireland
  • Free Unpack and Set-up – If you want, we’ll unpack your bed and take away all the rubbish
    for recycling too (within free delivery zone), if it’s a divan bed we’ll also set it up should you
    wish.
  • Anywhere – We offer a delivery service throughout the rest of Ireland at a very reasonable
    rate of £49
  • Prompt – You can expect your delivery within 3 working days (stock items). Often it’s
    sooner!
  • Delivery window – Our drivers will will Text or call you when they’re on way to you
  • Saturdays – We won’t charge you extra for a Saturday delivery, unlike our competitors
  • Double check – We will check the bed with you to ensure it’s what you ordered and that it’s
    in good condition (within free delivery zone)
  • One delivery – You can expect all your goods to arrive together, no hassle
    • We’re flexible – if you have an unusual request please let us know, we will do our best to
    help
    • Click & Collect – Can’t wait? Stock items are available for same day collection from our
    warehouse

* Please note that deliveries can only be made to the cardholders address for telephone or online sales.

Our delivery rate outside Northern Ireland and Counties Monaghan, Louth, Meath, Cavan and Dublin in Ireland are:

Beds, Mattresses and Furniture – £49.99

(all orders over £200)

Pillows, Bedding and Incidentals £7.99

 

Dalzells - delivery van

Delivery FAQ's

We have listed below some of the most frequently asked questions related to our delivery service, if
you question is not answered here please do not hesitate to Contact Us.

General

  • No problem, we realise that there’s a range of reasons as to why you might have to delay your delivery. We’ll take care of it.

  • We will call or text you on the day to ensure you are there and to give you an approximate delivery window. If for some reason you can’t be there we may leave your bed in an agreed safe place or with neighbours. If we can’t we will arrange a new time with you although we reserve the right to charge you for this. See our Terms and Conditions.

  • We will call or text you on the day to ensure you are there and to give you an approximate delivery window. If for some reason you can’t be there we may leave your bed in an agreed safe place or with neighbours. If we can’t we will arrange a new time with you although we reserve the right to charge you for this. See our Terms and Conditions.

  • You can as long as your bed and mattress haven’t already been dispatched – we’re pretty quick!

  • We offer a room-of-choice delivery service for large, bulky items such as divan bedsand mattresses. Please inform us in checkout if you need this.

  • Yes we will set-up your adjustable beds as standard but please request this in checkout or whilst on the phone to us. Our delivery team will also provide basic instruction on your adjustable beds operation.

  • We currently only offer assembly on divan beds and adjustable beds.

  • We don’t currently provide this service. Your local Council does though with fees as low as £5

  • Due to health and safety concerns for our delivery teams they can only deliver up to three flights of stairs. If you live above this level please ensure a suitable convenient elevator will safely accommodate the delivery items. Please ensure that you have measured all access space, including lifts, stairways, and door frames, to avoid disappointment on the day of delivery. Information relating access should be shared with our team in advance of delivery via email or 028 3755 1260 as soon as possible after placing your order.

  • We recommend that you measure entrance doorways, hallways, staircases (elevators if applicable) and designated rooms of choice to ensure that the product can be successfully and safely delivered.

  • Please provide us with any information that restricts vehicle access, parking or temporary road restrictions, that would be helpful for our delivery team. To do this please contact our sales team via email or 028 3755 1260, and they will be happy to help.

  • Before delivery we deliver we would be grateful, and would recommend measuring all entrance doors, hallways, staircases (lifts if applicable) and designated rooms of choice to ensure that the product can enter in and through the property. Please be mindful of any low ceilings. On the day of delivery, please ensure all walkways are clear and any items are removed (e.g., photographs, ornaments, lamps, picture frames, and lowhanging lights…).

  • If for some reason you request this your card will be refunded within two working days. It may though take longer to appear on your statement as this is dependent on your card issuer. If your goods have already been dispatched to an area outside the free delivery zone you may still be charged for the delivery.

  • We’re happy to exchange a product within 14 days of purchase provided the goods are as dispatched; Still in their original packing and have not been used or damaged by the customer. It is your responsibility to check the Goods on delivery. In the case of mattresses, bedding and bed linen, if the packaging has been unsealed, for reasons of health and hygiene these items by their Nature cannot be returned unless faulty.

  • This is where customer service really starts. Just call us on +44 (0) 28 3755 1260 and we’ll resolve your problem over the phone or we’ll arrange for the manufacturer’s independent inspector to visit you and arrange a quick resolution.

  • If for some reason you need to return your bed or mattress please call us on +44 (0) 28 3755 1260 and we’ll arrange a collection (online orders). We reserve the right to make a charge in this instance. For full details please see our Terms and Conditions. You have 14 days from the date of your delivery to request a collection. To avoid this please carefully review what it is your buying, its dimension and its requirements.

  • The length of your warranty is listed in the product description. Typically this is one year but in many cases this is five years or even as long as ten years in some cases. The manufacturer’s warranty is in addition to your consumer rights under the Sales of Goods Act. In most cases we can provide our customers with replacement receipts should they require them.

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