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Opening hours: Wednesday 8.30am-1pm

FAQ’S

General

  • Do you assemble beds?

    We are pleased to offer a convenient assembly service on many of our products.

    All products that qualify have a ‘Bed Assembly Service’ tick-box and associated price just below the ‘Add to Basket’ button. Pop a tick in this box to add this service and then click ‘Add to Basket’

  • Which mattress is best for a bad back?

    Lots of people believe a firm mattress is necessary and best for a bad back. What you really need is a supportive mattress. You can then look at different features and tensions to find the best level of comfort and support for you. Our bed experts are happy to discuss your specific needs on 0845 158 42 48 or please email them at

  • Do you offer credit?

    Spread the cost of your good night’s sleep with our 0% interest-free credit. For more details, telephone

  • What payment methods are accepted?

    We accept all major credit and debit cards via our secure payment gateway at SagePay. We also use PayPal and accept cash if you come to see us in-store.

  • I have discolouration on my mattress. Is this normal?

    If you have a foam mattress, sometimes there may be yellow discolouration. This is a natural occurrence and will not affect its performance. Sweat can also cause discolouration on a mattress, which is why we recommend you use a mattress protector at all times on your new mattress.

Bedding

  • Can I put a new mattress on an existing base?

    Many manufacturers would recommend that a new base is bought at the same time as a mattress to ensure you get the optimum usage out of your product. If your base is very old, it may not be able to support your new mattress as it should. This in turn may affect your guarantee if you have any issues with it. If you need any further advice on this, please contact our bed experts on

    01928 238046

    or email them at sales@landofbeds.co.uk

  • Do you deliver outside the UK?

    If you have a foam mattress, sometimes there may be yellow discolouration. This is a natural occurrence and will not affect its performance. Sweat can also cause discolouration on a mattress, which is why we recommend you use a mattress protector at all times on your new mattress.

  • Can I track my order?

    Yes you can. Once your order has been confirmed we will send you an email with a link to our Order Tracking page so you can monitor your orders progress.

  • My new bed has an odour. Is this normal?

    There may be a residual odour once the wrappings have been removed from your new bed. This is quite normal and not a cause for concern. Please give the mattress time to air. Leave it unwrapped in a well-ventilated room for several hours.

Headboards

  • Can I try the beds out first?

    We have two lovely showrooms in Cheshire where you can try out many of our beds. If you are after something specific, give us a call on 01928 238046 to see if we have it on the floor first.

  • Can you take my old bed away?

    For your convenience, we are pleased to offer a ‘Remove and Recycle’ service wherever possible with our products. All products that qualify have a ‘Remove and Recycle’ tick-box and associated price just below the ‘Add to Basket’ button. Pop a tick in this box and then click ‘Add to Basket’.

Bed Frames

  • Will my bed or mattress come with a guarantee?

    For your peace of mind, all of our products come with a guarantee, some have a guarantee and an additional warranty period. The length of the guarantee varies from 1 year to 20 years depending on the manufacturer.

Mattresses

  • Is your site secure?

    Yes it is. All the details you send us are encrypted and sent across a secure connection. The little padlock you can see in the top left-hand corner when going through the checkout process means it is secure. If you would prefer to place your order over the telephone, give one of our bed experts a call on

Mobility

  • How long will it take me to get used to my new bed or mattress?

    Your old bed is likely to have been worn; the springs and upholstery perhaps not what they used to be. You will therefore need to allow your body time to adjust to your new bed, and time for the fillings to settle. This is called the ‘bedding-in’ period.

    Modern-day fillings are more sumptuous than their predecessors, so settlement may take longer in areas that support the most body weight. This is quite normal. As long as your new mattress is properly supported, you can minimise this with regular turning. It’s similar to plumping pillows on your sofa!

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